Mastering Patient Eligibility: A Critical Practice Priority

With the new year approaching and insurance benefits and plans changing as of January 1st now is the time to evaluate your processes! Patient eligibility can hold the key to protecting your bottom line and preventing costly claim delays and denials. Any healthcare practice must verify coverage before services, especially in a new year. There are opportunities to implement new protocols within your office to be more proactive about patient copays, co-insurance, deductibles and even patient past due balances. There are several ways to check eligibility, but certainly ways to simplify and streamline to maximize staff utilization for tasks. Our speaker will give real world examples of processes successfully implemented at busy practices across the country! Common errors, training tips, and a detailed checklist for eligibility verification will be covered in depth. Do not miss this extremely informative webinar, surely to bring you and your practice tools for the upcoming 2023 year.

Webinar Objectives

• Explanation of patient eligibility
• Information obtained during checks
• Understanding eligibility reports
• Implementation of processes
• Preauthorization and referrals
• Tips, checklists, common errors
• Patient involvement

Webinar Agenda

Patient eligibility and coverage, understanding benefits and how to implement processes in office to effectively collect and keep tabs on accounts receivables. Prevent denials, be proactive about issues, past due accounts, better communications throughout departments.

Webinar Highlights

• Understanding electronic eligibility responses (271 reports)
• Best practices of information sharing and getting team “buy-in”
• Patient benefits and how to get them involved
• Collection of copays/past due balances
• Different options for eligibility verifications
• Common issues with eligibility and how to prevent denials

Who Should Attend

Office Management/Administration, Billing managers, billers, coders, support staff, front desk staff