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60% of customers stop doing business with any given business because of the way they are spoken to or treated by a staff member. People are stressed for many reasons; concern for their future, unable to pay their bills, worried about their and other’s health and what our world will look like in the future.
Join this session by expert speaker Anne Sadovsky, where she will discuss how to stay calm when residents are upset and blaming. She will also explain how to use words that work to create a peaceful environment and keep satisfied residents. You will develop skills in resolving conflict, keep you customers, live a more peaceful life and maintain a kind and gentle workplace.
Webinar Objectives
Today people have a short fuse, get angry, take their personal problems out on your team members. We forget that the customer is OUR paycheck. This webinar will help you learn How to calm hostile people.
Webinar Agenda
Webinar Highlights
Who Should Attend
Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association. She was named one of the top trainers in the industry by Multi-Housing News and both the Brainstorming Conference and the Apartment Association of Greater Dallas have honored Anne with Legends Awards. Anne has chaired and served on many education committees for major conferences. She has…
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